FAQs

1. Do you employ policies to manage issues of quality, ethics and the environment?

Yes - Details can be requested by contacting us.

2. What is your minimum order quantity?

We are able to deliver 1 mixed pallet of different products, as long as the individual products are in layer quantities. This is subject to a minimum order value of £500.

3. How quickly can you deliver from place of order for UK pallet stock?

We aim to deliver pallet stock within 5 working days from the date the order was placed. This is subject to availability of stocks.

4. Could you deliver the same day or the next day?

Yes, we are pleased to assist our customers wherever possible so always try to find a way to deliver on the same day or the next day, this is subject to additional charge.

5. How quickly can you deliver from place of order for loose full container loads (fcls)?

It depends where the product is being shipped from. In general terms, it is best to give 4 weeks notice for European product, 5 weeks for African and 7 weeks for Far-Eastern. We will endeavour to supply to your requirements.

6. Can you supply my own label?

Yes, subject to quantity required, which is usually a minimum of 2 fcl’s but this can be negotiable.

7. Can you deliver to all depots in the UK?

Yes, we are able to deliver anywhere in, England, Scotland, Wales, Northern Ireland & the Channel Islands. We also have regular deliveries to Ireland.

8. Where do you store, could we collect?

We store at East Coast Storage (Handling) Ltd, Kings Lynn, Norfolk and are happy to arrange for our customers to collect subject to minimum order as above.

9. Can you produce products to my specification?

Yes, for example we already do this for customers on items such as Industrial Tomato Packs, Pineapple Pieces being a particular cut, Spiced Pizza Sauce to customers' recipes. This again is subject to quantity required.

10. How do we obtain more information concerning your products?

We have full specification for every product supplied, you can request this information from the account handler or the technical manager Richard Small. We will shortly be issuing a CD-ROM detailing all the current product specifications and other additional useful information.

11. What accreditations do you have?

We have achieved STS, for supplying the NHS, ISO9002 & CMI Higher Level which is the BRC (British Retail Consortium) accreditation, a requirement by most of the major UK retailers, wholesalers and manufacturers.

12. What accreditations do your suppliers have?

Our suppliers are audited by ourselves and also independent auditors such as efsis & cmi, to ensure the factories are suitable for the Martin Mathew & Co Approved Supplier List. The factories are mainly BRC, ISO9002, HACCP accredited.

13. What are your payment terms?

Our payment terms are 28 days from invoice date.

14. How do we open an account?

Please complete the contact form or give us a call and our sales department will gladly assist to smoothly open an account for you. We would be pleased to meet with you at a convenient time to ensure you have total understanding of our products and what Martin Mathew & Co can do for you.